Terms of sale

We sell new and used phones, and accessories. Each used phone is described as it is: its condition (Very good, Good, Replaced parts), its battery health and any replaced parts. It passes the Electro Zaki check before it goes on sale.

New phones are sold sealed in their original box.

A model's photos may show another colour or another unit: what counts is the description of the unit you choose.

Prices are in Moroccan dirhams, all taxes included. Delivery fees depend on your town: they are shown before you confirm the order and are added to the price.

The price charged is the one shown when you order.

You choose your item, give your name, phone and town, accept these terms, then confirm. You get an order reference (8 characters) to follow it on the “Track my order” page.

We then call you to confirm the order and the delivery address. The sale is made at this confirmation. If the item is no longer available, we tell you on that call and refund anything already paid.

For a phone, a 300 DH advance is asked before shipping, by bank transfer, CashPlus or Al Barid Bank. It reserves your phone during delivery. The rest is paid in cash to the courier on delivery.

For accessories alone, everything is paid on delivery.

The advance is part of the price: it is deducted from what you pay on delivery, and refunded in the cases set out in sections 4, 6 and 7.

We deliver anywhere in Morocco with Ameex. The parcel leaves Meknès the same day or the next working day after confirmation (and the advance, for a phone), then usually takes 1 to 3 working days. An expected delivery date is given when you order.

On delivery you can check the phone, in front of the courier or on a video call with us. If it isn't as described, refuse the parcel: the advance is refunded in full.

If delivery is more than 7 days later than the expected date, except in case of force majeure, you can cancel the order and get back everything you paid.

You have 7 days from receiving an item to change your mind and send it back, without giving a reason.

To do so, tell us within that time on WhatsApp, by phone or at the shop, with your order reference. Then send the item back with Ameex, or bring it to the shop in Meknès.

The item must come back complete and in the condition you received it:

• with its box and accessories, if it had them;
• with no new breakage, scratch or mark of a knock;
• signed out of your iCloud or Google account, with no lock code.

We refund everything you paid no later than 15 days after your return request, once the item has been received and checked. Refunds are made by bank transfer or in cash at the shop.

Return shipping is paid by you. We pay it if the item is faulty, damaged on delivery or not as described.

An item returned incomplete or damaged may be refused, or refunded minus the cost of putting it right; we tell you before.

The legal warranty against hidden defects (law no. 31-08 and articles 549 to 575 of the Dahir of obligations and contracts) always applies. A claim can be made within one year of delivery, and this can't be shortened by contract.

On top of it, EZ ELECTRO ZAKI gives a commercial warranty, from delivery:

• used phones bought on the site: 3 months, for malfunctions in normal use (except cosmetic defects stated at sale);
• new phones: 12 months, for manufacturing defects in normal use;
• accessories: 7 days, replaced with the same item on showing the invoice, no repair.

The warranty is personal, linked to the IMEI or serial number on the invoice, and can't be transferred to someone else.

Battery: its health is given for information, read by software on the day of sale. The natural loss of capacity from charge cycles is normal wear, not covered. Only an abnormal fault, such as swelling or a sudden shutdown while the charge is above 30%, is covered during the warranty.

Accounts and locks: before shipping a used phone, we remove and check its linked accounts (Apple ID, iCloud, Find My, Activation Lock; Google account and FRP; Samsung account; Xiaomi account). Check on delivery that no lock is active. Problems from accounts or actions added after the sale aren't covered by the commercial warranty.

The commercial warranty doesn't cover:

• accidental damage: a fall, a knock, a cracked or broken screen, a bent frame, liquids (water, moisture, sweat), oxidation or corrosion;
• unauthorised work: opening or parts replaced by an unapproved third party, hardware changes, bootloader unlocking, root or jailbreak;
• misuse: incompatible or uncertified chargers, cables or adapters, use against the maker's advice, malware installed by the customer;
• normal wear: the battery's natural decline, worn buttons, ports and materials, scratches from use, and loss or theft.

Contact us with your order reference, then bring the phone and its invoice to the shop in Meknès. If you live elsewhere, we arrange shipping with Ameex: if the fault is covered by the warranty, we pay the shipping both ways.

A first diagnosis is made within 48 working hours (longer if a technical difficulty requires it; we tell you). Our decision is given in writing: repair, standard exchange, or a refusal explained by a technical report, with the expected repair time. If the fault isn't covered, we offer a quote, and sending the phone back is then at your cost.

The phone is returned with an after-sales return slip. The warranty is extended by the time spent in the workshop.

For any question or complaint, message us on WhatsApp, call +212 6 67 65 44 30 or come to the shop, with your order reference. We handle every complaint in good faith and as quickly as we can, looking for an amicable solution first.

We use your name, phone, address and, where relevant, your advance receipt only to handle and deliver your order and provide the warranty. They are passed to the courier (Ameex) for delivery, and are never sold or given away. Under law no. 09-08, you can ask to see, correct or delete your data by contacting us.

Before leaving a phone with us for after-sales, back up your data and, if you can, remove it and sign out of your accounts. Diagnosis or repair may need a factory reset: we can't guarantee your data is kept and can't be held responsible for its loss.

These terms are governed by Moroccan law. In a dispute, if no amicable agreement is found, the competent Moroccan courts may hear it.